Delivery and returns
To your door. Back to us, free, if not.
Every order is tracked, every frame gets a 30-day home trial, and returns cost you nothing. Glasses you have to gamble on are glasses nobody should sell.
Free over £75
Orders of £75 or more ship free. Under that, UK delivery is £4.95.
Tracked, always
Every parcel is tracked and needs a signature. You get the tracking link the moment it is dispatched.
3 to 5 days, typically
From the day your prescription is confirmed. Send-later orders start the clock when your prescription arrives.
The 30-day home trial
Four steps, zero risk.
- 01
Wear them, properly
Live in them for a few weeks: work, screens, the school run. New lenses can take a few days to settle and that is normal.
- 02
Not right? Say so
Email us within 30 days of delivery. One line is enough: too tight, too strong, just not me.
- 03
Post them back
We send you a prepaid returns label. Drop the pair at any post point, box and case included.
- 04
Full refund
The money lands back on your card within a few working days of the pair reaching us. No restocking fee, no small print.