Help centre

How can we help?

Straight answers on ordering, prescriptions, lenses, delivery and the warranty. If yours is not here, write to us.

Ordering

How an order works, from frame to basket.

Getting your numbers to us correctly.

Types, features, thickness and coatings.

Timing, tracking and the 30-day home trial.

12 months on frames and lens coatings.

What we keep, and what we do not.

The live camera try-on and the photo mode.

Write to us with your question or order number. In the live store we reply within one working day.